Return & Refund Policy for G.L Container

At G.L Container, we are committed to providing high-quality shipping containers and outstanding customer service. We understand that purchasing a shipping container is a significant investment, and we strive to ensure every order meets your expectations.

This Return & Refund Policy explains the conditions under which returns, cancellations, exchanges, and refunds may be available. By purchasing products from G.L Container, you agree to the terms outlined below.

Order Inspection

We encourage all customers to inspect their shipping container upon delivery.

Please verify:

• The container matches your order.
• The size and specifications are correct.
• Doors open and close properly.
• The flooring is in acceptable condition.
• There is no significant structural damage beyond the agreed condition.
• Any custom modifications are completed as specified.

If any issue is discovered during delivery, please notify the delivery driver (if applicable) and contact G.L Container as soon as possible.

Returns

Due to the size, weight, transportation costs, and nature of shipping containers, returns are accepted only under limited circumstances.

A return may be considered if:

• The incorrect container was delivered.
• The delivered container significantly differs from the product description.
• The container has major structural damage that was not disclosed before purchase.
• The container cannot reasonably perform its intended purpose because of an undisclosed defect.

All return requests must be submitted within 48 hours of delivery, unless otherwise required by applicable law.

Return requests submitted after this period may not be eligible for approval.

Non-Returnable Items

The following products are generally not eligible for return:

• Custom-modified shipping containers.
• Containers altered after delivery.
• Containers damaged due to misuse, neglect, accidents, or improper handling.
• Containers purchased “As-Is” or “Sale” unless otherwise required by law.
• Containers relocated after the original delivery.
• Products with customer-requested modifications or upgrades.

Return Request Process

To request a return, please contact G.L Container with:

• Your order number.
• Your full name.
• Contact information.
• Delivery address.
• A detailed description of the issue.
• Clear photographs showing the condition of the container.

Our customer service team will review your request and may arrange an inspection before making a decision.

Approval of a return is at the sole discretion of G.L Container, subject to applicable consumer protection laws.

Refund Eligibility

Refunds may be approved when:

• A return has been authorized.
• The product is returned in substantially the same condition as delivered, excluding the reported issue.
• The returned product has been inspected and accepted by G.L Container.

If approved, refunds may include:

• Full purchase price.
• Partial refund, depending on the circumstances.
• Replacement container.
• Store credit (where agreed by both parties).

Shipping and delivery charges may not be refundable unless the return is the result of our error.

Delivery Charges

Delivery costs are generally non-refundable once transportation services have been completed.

However, delivery fees may be refunded if:

• We delivered the wrong container.
• The container was significantly different from what was ordered.
• Delivery could not be completed due to an error by G.L Container.

Order Cancellations

Orders may be canceled before shipment or dispatch.

If an order has not yet been prepared for delivery, customers may request cancellation by contacting us as soon as possible.

Once transportation has been scheduled, loaded, or dispatched, cancellation fees may apply.

Custom orders may not be canceled once fabrication or modification has begun.

Damaged or Incorrect Deliveries

If you receive:

• The wrong container.
• A container with undisclosed major damage.
• A container missing agreed features.
• A container with transportation damage.

Please notify G.L Container within 48 hours of delivery.

Whenever possible, include photographs and a detailed description of the issue to help us resolve your claim promptly.

Exchanges

Where inventory is available, we may offer an exchange instead of a refund.

Exchange requests are subject to:

• Product availability.
• Inspection approval.
• Additional transportation costs, where applicable.

Used Shipping Containers

Used shipping containers naturally show signs of previous service, including:

• Surface rust.
• Dents.
• Scratches.
• Paint wear.
• Previous repair marks.

These cosmetic conditions are normal and do not qualify for a refund unless they materially differ from the agreed product grade or description.

Custom Containers

Containers customized with features such as:

• Doors
• Windows
• Electrical systems
• Insulation
• Interior finishes
• Shelving
• HVAC preparation
• Custom paint
• Branding

are manufactured specifically for the customer and are generally non-refundable unless there is a manufacturing defect or an error caused by G.L Container.

Inspection Before Purchase

Whenever possible, customers are encouraged to inspect available inventory before purchase or request additional photographs and details.

Our team is happy to answer questions regarding:

• Container grade
• Dimensions
• Condition
• Modifications
• Delivery requirements
• Suitability for your intended use

Refund Processing

If a refund is approved, it will generally be processed using the original payment method.

Processing times may vary depending on:

• Your payment provider.
• Banking institution.
• Credit card issuer.
• Applicable financial regulations.

Please allow several business days for the refund to appear in your account after it has been processed.

Limitation of Liability

Except where prohibited by law, G.L Container shall not be responsible for indirect, incidental, or consequential damages arising from the purchase, delivery, use, or inability to use our products.

Our total liability shall not exceed the amount paid for the product in question, except where otherwise required by applicable law.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective when posted on this page, along with the updated Effective Date.

Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return or refund, please contact